okbzz Privacy Policy

Information We Collect

okbzz collects personal information through three primary channels: information you provide directly when registering or using the platform, information generated automatically by your use of the platform, and information received from trusted third-party partners such as payment processors and identity verification services. The categories below detail exactly what we collect in each case.

Information You Provide Directly

• Registration details: your mobile phone number, chosen username, date of birth, and the password you create (stored in hashed form — okbzz never stores plain-text passwords).
• Identity verification documents: national ID, passport, or other government-issued identification submitted during KYC review. These are used solely to verify your age and identity.
• Support communications: any messages, emails, or chat transcripts you send to [email protected], retained for quality assurance and dispute resolution purposes.
• Voluntary profile information: any optional details you choose to add to your account profile, such as a display name preference or communication language setting.

Information Generated by Your Use of the Platform

• Gameplay and wagering data: records of games played, bets placed, amounts wagered, game outcomes, and session durations. This data is used for account management, dispute resolution, and responsible gaming monitoring.
• Device and connection data: IP address, device type, operating system, browser type, and mobile network information collected at login and during active sessions to support fraud prevention.
• Cookie and session data: session identifiers, authentication tokens, and preference cookies that keep you logged in and remember your settings between visits.
• Transaction logs: records of all deposits, withdrawals, and balance adjustments, retained to support financial reconciliation, audit requirements, and player dispute resolution.

Information Received from Third Parties

• Payment verification data from processors such as bKash, Nagad, and Rocket — limited to transaction reference numbers and confirmation status. okbzz does not receive or store your full mobile banking PIN or password.
• Identity check results from KYC service providers who verify submitted documents against government databases. Only the outcome (verified / not verified) and document type are retained by okbzz.
• Fraud risk signals from financial crime prevention partners, used to flag high-risk account activity for manual review. No raw personal data from these partners is retained beyond the flag itself.

Legal Basis for Processing

okbzz processes personal data under one or more of the following legal bases, depending on the nature and purpose of the processing activity:

• Contractual necessity: processing required to fulfil our obligations to you under the Terms & Conditions, including account management, bet settlement, and payment processing.
• Legal obligation: processing required to comply with applicable laws, including anti-money-laundering obligations, age verification requirements, and responses to lawful authority requests.
• Legitimate interest: processing for fraud prevention, platform security, and service improvement where these interests are not overridden by your data protection rights.
• Consent: processing for optional marketing communications, where you have given explicit consent. You may withdraw this consent at any time without affecting any other processing we carry out on a different legal basis.

Payment Data and Financial Privacy

okbzz treats payment data with a higher level of care than general account data. When you make a deposit using bKash, Nagad, Rocket, or Upay, the transaction is processed directly between your mobile banking app and the relevant payment network. okbzz receives only a transaction reference number and a confirmed/failed status — we do not have access to your mobile banking credentials, PIN, or account balance.

Withdrawal requests are matched to the payment method on file for your account. okbzz does not transfer funds to third-party accounts. All transaction records are encrypted at rest and access is restricted to authorised personnel only, subject to a logged audit trail.

Data Retention

okbzz retains personal data only for as long as necessary to fulfil the purpose for which it was collected, subject to any longer retention periods required by law. The following retention periods apply as a general guide: active account data is retained for the duration of the account's active status plus five years after closure; transaction records are retained for a minimum of seven years to meet financial record-keeping obligations; KYC documents are retained for five years after the account is closed; support communication records are retained for two years.

When data is no longer required for any purpose and its retention period has expired, okbzz deletes or anonymises it in a secure and irreversible manner. Players who request account closure may also request that their personal data be deleted, subject to any legal retention requirements that override that request. Deletion requests can be submitted to [email protected].

Your Data Rights

You have the following rights in relation to your personal data held by okbzz. To exercise any of these rights, contact [email protected] with the subject line "Data Rights Request" and your registered mobile number. We will respond within 30 days.

• Right of access: you may request a copy of the personal data okbzz holds about you, including the categories of data held, the purposes for which it is processed, and any third parties with whom it has been shared.
• Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you may request that it be corrected or updated. Where correction is not possible (e.g., for historical transaction records), we will note the inaccuracy on file.
• Right to erasure: you may request deletion of your personal data where it is no longer necessary for the purpose it was collected, where you withdraw consent, or where the data has been unlawfully processed — subject to legal retention requirements that may override this right.
• Right to restrict processing: you may request that okbzz restrict the processing of your data (i.e., continue to store it but cease active use) while a rectification or erasure request is under review.
• Right to withdraw consent: for any processing based on your consent (such as marketing communications), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

okbzz will respond to all data rights requests within 30 calendar days. Where a request is complex or you have submitted multiple requests, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it.

Changes to This Privacy Policy

okbzz may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or the services we offer. When we make material changes, we will publish the updated Policy at okbzz.vip/privacy-policy and update the "Last Updated" date at the top of the page. Where changes significantly affect how we use your data, we will also notify registered players by their contact information on file.

Your continued use of the okbzz platform after the publication of an updated Privacy Policy constitutes your acceptance of the revised practices. If you do not agree with changes to this Policy, you should stop using the platform and may request account closure by emailing [email protected]. We recommend reviewing this page periodically so you remain informed of how we protect your data.